Frequently Asked Questions

What does "made to order" mean?

Every Kairo Apparel piece is crafted specifically for you after your order is placed. We don't hold pre-made inventory — your item is produced from scratch, ensuring a higher standard of quality and intentionality in every piece.

How long will my order take?

Please allow 3–4 weeks (up to 28 days) from your purchase date for production and delivery. We know that's longer than fast fashion — but great things take time. You'll receive a confirmation email when your order ships.

How do I know what size to order?

Each product has its own dedicated size chart — we strongly recommend consulting it before placing your order. You can find the size chart link on every product page. If you're between sizes, we suggest sizing up for a relaxed fit.

Can I return or exchange my order?

Because every piece is made to order specifically for you, all sales are final. We do not accept returns or exchanges for change of mind or incorrect size selection. We recommend carefully reviewing the size chart before ordering.

The only exception is if your item arrives damaged or defective. If this happens, please contact us within 48 hours of delivery at our contact page with your order number, a description of the issue, and clear photos. We'll make it right.

What if my item arrives damaged?

We're sorry to hear that. Please reach out within 48 hours of delivery via our contact page with your order number, photos of the damage, and a description of the issue. Once reviewed, we'll offer a replacement or appropriate resolution.

Can I cancel my order?

Because production begins shortly after your order is placed, we're unable to accommodate cancellations once an order is confirmed. Please double-check your size and shipping details before completing your purchase.

Do you ship internationally?

Yes — we ship to most countries across North America, Europe, Oceania, and Asia. Shipping rates and delivery times may vary by region. All orders include Standard shipping, with Express available in select regions.

Will I be charged duties or customs fees?

International orders may be subject to customs duties or import taxes depending on your country. These fees are the responsibility of the customer and are not included in your order total.